We're happy to accept returns within our 60-Day Money Back Guarantee if you are unsatisfied with your order. Once a return request is communicated to our team and accepted, a prepaid shipping label will be sent via email - we cannot send return labels via standard mail. If you do not have access to email and/or a printer, nor the ability/desire to print your label at a Print Shop (i.e. UPS, FedEx, etc.), you can return your order directly to Better Way Health -- 11551 East 45th Avenue, Unit C, Denver, CO 80239. The return postage would be the responsibility of the customer at that time. Once the return is received, a refund will be processed for the items received.